Shipping policy
Order Processing & Shipping Policy
Canada Orders
Shipping Area
We currently offer shipping within Canada.
Most areas in Canada qualify for free shipping. Additional charges may apply to remote regions.
Please note that we currently do not ship to the Northwest Territories (NT), Nunavut, or Yukon.
Please click the link to view the detailed postal code list, or contact EcoFlow Support at support@ecoflow.com with your postal code for confirmation before placing your order.
Shipping Fee & Time
RAPID Series Orders
Free shipping is available for RAPID Series orders over $70.
A shipping fee of $9.99 applies to RAPID Series orders under $70.
Please allow 5–7 business days from the order date for orders to be shipped. (The shipping time may vary due to uncontrollable factors, e.g. : political activities, climate changes ). Free shipping DOES NOT always be covered by insurance. We do not process orders or arrange shipments on weekends or public holidays. If your products have not arrived 14 days pass the estimated delivery date please contact us and the shipping carrier to begin a claim process.
Shipping Carrier
Most EcoFlow packages are shipped via UPS, Canada Post, and Canpar Express.
Once your order has been shipped, you will receive a tracking number via email.
Track your order using the following links:
Shipping Address
Please make sure all shipping information provided is complete and accurate.
Once an order has been placed, changing the shipping address may no longer be possible. EcoFlow is not responsible for any package damage, loss, or delay caused by incorrect shipping information provided by customers or issues caused by the shipping carrier during transportation.
Shipping Information
Once your order has been shipped, we will send you an email including your order details and tracking number.
Please note that if your order contains more than one item, they may be shipped in separate packages and may not arrive on the same day.
If you have not received your order within the expected delivery timeframe, please contact us at support@ecoflow.com. We will be happy to assist you.
