Warranty Policy

EcoFlow Canada Warranty Policy

Manufactures, suppliers, or publishers other than ca.ecoflow.com, may provide their own warranties to you. Please contact them for further information.

Please note that the warranty period may vary according to local laws and regulations. Some countries, states, and provinces do not allow limitations on how long an implied warranty may last, so the limitation described above may not apply to you. You may have other rights from state to state, province, or country.

DO NOT USE YOUR PRODUCTS UNTIL YOU HAVE READ THE TERMS OF THE WARRANTY.

All EcoFlow products purchased on ca.ecoflow.com come with a limited warranty, as shown below. BY USING ECOFLOW PRODUCTS, YOU AGREE TO BE BOUND BY THE TERMS OF THE ECOFLOW LIMITED WARRANTY.

We provide a limited warranty for purchases on ca.ecoflow.com. The warranty period started when the original purchaser received the products. 

Warranty Timeline

Item

Warranty Period (Months)

DELTA Max (1600/2000) 

DELTA Max Smart Extra Battery

24+12 (Registration for warranty extension)

DELTA Pro

DELTA Pro Smart Extra Battery

24+36 (Registration for warranty extension)

RIVER mini

RIVER

RIVER Max

RIVER Pro

RIVER Extra Battery

RIVER Pro Extra Battery

DELTA mini

DELTA

24

400W

220W

160W

110W

85W

12

400W Rigid Solar Panel

10 years

100W Rigid Solar Panel

60

110W Solar Panel/160W Solar Panel/85W Solar Panel/21W Solar Panel/60W Solar Panel

12

100W Flexible Solar Panel

36

Wave Portable Air Conditioner

Wave Add-On Battery

12

Accessories

 12

Smart Generator

12

Power Hub

Power Kits Console

2kWh/5kWh LFP Battery

5 years

 

For Kickstarter backers, please refer to the special warranty policy of the campaign or contact support@ecoflow.com.

Warranty extension 

You can extend the warranty for products purchased between January 1, 2022, and August 31, 2022, by registering on the official website on or before October 15, 2022

Warranty cannot be extended for products purchased before January 1, 2022.

Customers who have purchased products on or after September 1, 2022 will enjoy the warranty period (with warranty extension) listed in the table above. Customers are advised to complete registration as early as possible.

Exclusions and Limitations

    This warranty does not apply:

    • Non-quality related issues;
    • Purchases without valid proof of purchase; 
    • Items that have been refunded; 
    • Items that have expired their warranty period; 
    • Any defects or damages caused by misuse of products, unauthorized modification, disassembly, or operation not in accordance with the official instructions or manuals; 
    • Any defects or damages caused by exposure to excessive heat, liquids, or other external causes; 
    • Any defects or damages caused by reliability or compatibility issues when using unauthorized third-party parts; 
    • Lost or stolen products; 
    • Free products.

    Cross-Regional After-Sales Service

    EcoFlow does not provide a global product warranty, and the warranty service can only be obtained at a designated EcoFlow repair center.

    To repair the product in an EcoFlow repair center when the product was purchased in another region, depending on part availability, customers can obtain a cross-regional repair service at an additional charge. (Some products do not support cross-regional repair even if the customer is willing to pay for the service. For more details, please contact EcoFlow Support.)

    A cross-regional replacement service is not available for different versions of the same product.

    The customer will need to bear customs duties, taxes, customs clearance, and other costs incurred for a cross-regional repair, regardless of whether it is the warranty or paid repair service.

    Valid Proof of Purchase

    A purchase order number made through ca.ecoflow.com;

    Sales invoice or order confirmation email that clearly shows the description of the product, its price, and sales channel.

    Warranty Registration

    Register your warranty at https://www.ecoflow.com/ca/support/warranty

    Return Material Authorization (RMA) process

    Contact EcoFlow Customer Service Team at support.@ecoflow.com or +1 (800)-368-8604] (this number supports English service only. International charges apply if calling from outside of the US).

    If your item is eligible for an EcoFlow Warranty, you will receive a prepaid shipping label. 

    Please follow the instructions provided by EcoFlow Support to properly pack the products and return them safely. 

    Please note that we can only provide return shipping labels for return packages in Canada. For returns in other countries and areas, please contact EcoFlow Support at support@ecoflow.com for more details.

    Replacement 

    In case of replacement, delivery of the replacement item will be arranged within 15 business days (subject to changes caused by force majeure) after confirming that the defective item has been received at our warehouse. The final resolution is subject to the availability of the replacement items.

    The replacement warranty will be covered by a period equal to the remaining warranty period of the original item.