EcoFlow Return & Refund Policy

We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy.

Manufacturers, suppliers, or publishers, other than ecoflow.com, may provide their own policies to you. Please contact them for further information. Please note that return and refund policy may vary according to local laws and regulations.  

Cancellation

Customers can request a full refund within 24 hours after placing an order on ca.ecoflow.com. 

Please note that we will charge a transaction fee if you apply for the refund 24 hours after the order is placed and before delivery has been made (2.6% for credit card users, 3.6% for PayPal users, 2.6% for Klarna users).  

Orders cannot be canceled more than 30 days after they are shipped.

Return

The return service is currently available to US orders only. If you want to return the product, please pick up the package first. Then register your order in our return center (https://ecoflow.returnscenter.com/) to obtain a shipping label. To avoid paying high, Please note that double shipping fee may be deducted from the final return if you directly reject the products.  

For the return of US orders, we'll charge the transaction fee (2.6% for credit card users, 3.6% for PayPal users, 3.5% for Affirm users) + shipping cost. For quality issues, we will give you the full refund or one-time free replacement after you receive the goods. 

The return service is currently available to Canada orders only.  

If you are unsatisfied with your purchase, you may return the purchased items complete, unused, and in their original packing within 30 days of receiving them for an exchange or refund.

If 30 days have passed since your purchase, we cannot offer a refund or exchange.

For quality issues, we will give you a full refund or one-time free replacement within 30 days of receiving the items.

Please collect the package first if your order has been shipped and you want to return it. Then contact our EcoFlow Support via support@ecoflow.com to obtain instructions to return.

Please note that a double shipping fee may be deducted from the original payment if you reject the shipments.

You’ll be charged for shipping and a transaction fee (2.6% for credit card users, 3.6% for PayPal users) in the event of a return on Canada orders. 

Return Process

Contact EcoFlow Support at support@ecoflow.com to start the return process. Please provide them with proof of purchase, such as an invoice.

You will receive instructions on how to properly pack the products and return them to us. Please make sure all components are included in the package. 

Refund

After you have returned the product to our warehouse, we will issue a refund within 14 business days. You will be notified by email when your order is refunded. If you have not received the refund after 14 business days, please contact us via  support@ecoflow.com.

Please follow the 3 steps to process your return

◆ Step 1:
Register your order in our return center: https://ecoflow.returnscenter.com/ 

◆ Step 2:
Our Support Team will determine whether your order is eligible. After confirming that your order is eligible, they will give you a Return Material Authorization (RMA) number and provide you with a prepaid return shipping label (label to be determined by the support team). They will also provide instructions on how to properly package the product to return it safely. This is incredibly important. Do not ship the product until you have received the proper safety directions on how to ship the product. You must clearly mark the RMA number on the package and include your proof of purchase date with the product.

◆ Step 3:
EcoFlow Tech will process your return or warranty according to the return or warranty policy. 
For more details, please refer to our EcoFlow Lithium Battery Return Instructionhttps://ecoflow.com/pages/ecoflow-lithium-battery-return-instruction

Please DO NOT return the items without the RMA confirmation from the EcoFlow Customer Service Team.
For return without confirmation, the refund or replacement may not be processed.

Return Shipping Cost

ProductShipping Cost
DELTA $85
RIVER 370$50
RIVER $40
RIVER Max$45
RIVER Extra Battery$20
RIVER Pro$45
RIVER Pro Extra Battery$45
DELTA Max$90
DELTA Pro$120
RIVER Plus$40
RIVER Max Plus$45
110W/160W Solar Panel
$50
400W Solar Panel$90
Wave Portable Air Conditioner$70
Wave Add-On Battery$35
Other Products$20

Please note that return shipping costs include shipping costs and handling fees.

After-sale Service Contact

Email: support@ecoflow.com
Phone: +1 (800)-368-8604 (English service only. International charges apply if calling from outside of the US)