Order Processing & Shipping Policy

 

Order Processing & Shipping Policy

Thank you for visiting and shopping at ca.ecoflow.com. EcoFlow Canada aims to offer you the best shipping options. Following are the terms and conditions that constitute our Shipping Policy.

Canada Orders

Domestic Shipping Policy

Shipment processing time

Please allow 5 to 7 business days from the order date for orders to be shipped (The shipping time may vary due to uncontrollable factors, e.g. : political activities, climate changes ).

We offer free shipping for domestic orders. Free shipping DOES NOT always be covered by insurance. We do not process orders or shipping on weekends or holidays. 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

Shipment confirmation & Order tracking 

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. Most EcoFlow packages are shipped via UPS, FedEx or Canada Post. You could contact FedEx: 1(800) 463-3339 or UPS Domestic: 1-888-742-5877 for further shipping information. The estimated delivery time is 7-10 business days.

Damages

ca.ecoflow.com is not liable for any products damaged or lost during shipping. If you received your order damaged or lost your package, please contact us within 20 days at support@ecoflow.com.

Please make sure all the shipping information you provide to us is correct. We will help you contact the shipping carrier who is responsible for the transportation, but we are not responsible for any package damage, loss, or delay caused by incorrect shipping information customers provide nor caused by the shipping carrier during the transportation.

If your products have not arrived 14 days pass the estimated delivery date please contact us and the shipping carrier to begin a claim process. 

International Shipping Policy

We currently do not ship outside the Canada, please visit our other sites by selecting countries.

Return Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.