Order Processing & Shipping Policy

Thank you for visiting and shopping at ecoflow.com. EcoFlow aims to offer you the best shipping options.The following are the terms and conditions that constitute our shipping policy.

Shipment processing time

Orders are usually processed and delivered within 5-7 business days.

Orders are not shipped or delivered on weekends or public holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days for delivery. If there is a significant delay in shipping your order, we will contact you via email.

Shipment confirmation & Order tracking 

You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking information will be updated within 48 hours.

If your tracking information has not been updated within 10 business days, please contact support@ecoflow.com.

Shipment Carriers

Our current primary shipping carriers are UPS and Canada Post. 

Track your order with the following links: 

https://www.ups.com

https://www.canadapost-postescanada.ca 

Shipping Information

Please make sure all the shipping information you provide to us is correct. We are not responsible for any losses, including missing parcels, package damage, losses as a result of delay, and other losses caused by incorrect shipping information that customers have provided. 

We do not ship to a P.O. Box or APO/FPO/DPO addresses.

Damages

If you received your order damaged, please contact EcoFlow Support within 7 business days at support@ecoflow.com.

We are not responsible for any losses,  including missing parcels, package damage, losses due to the delay, and other losses caused by the shipping carrier. However, we will help you contact the responsible shipping carrier. Please save all packing and the damaged goods as they may be required for filing a claim against the shipping carrier.

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

Shipping Support

For order and shipping-related inquiries, please contact us at order@ecoflow.com.

For return requests and instructions to return any products, please contact EcoFlow Support at support@ecoflow.com.

After-sale Service Contact

Email: support@ecoflow.com

Phone: +1 (800)-368-8604 (English service only. International charges apply if calling from outside of the US)