Order Processing & Shipping Policy
Please allow 5 to 7 business days from the order date for orders to be shipped (The shipping time may vary due to uncontrollable factors, e.g. : political activities, climate changes ). Free shipping DOES NOT always be covered by insurance. We do not process orders or shipping on weekends or holidays.
Please make sure all the shipping information you provide to us is correct. We will help you contact the shipping carrier who is responsible for the transportation, but we are not responsible for any package damage, loss, or delay caused by incorrect shipping information customers provide nor caused by the shipping carrier during the transportation.
If your products have not arrived 14 days pass the estimated delivery date please contact us and the shipping carrier to begin a claim process.
Most EcoFlow packages are shipped via UPS or FedEx. You will receive a tracking number once your order has been shipped. Once the package leaves EcoFlow warehouse please contact FedEx: 1(800) 463-3339 or UPS Domestic: 1-888-742-5877 for further shipping information.