EcoFlow Smart Home Panel 2 Limited Warranty

WHAT PRODUCTS ARE COVERED

To be entitled to the benefits of this limited warranty (this “Limited Warranty”), your EcoFlow Smart Home Panel 2（hereinafter referred to“Panel 2”）must: (i) be purchased from EcoFlow or an EcoFlow authorized reseller; (ii) be installed by an installation technician recommended by EcoFlow's “Installation Consulting Service” or by a certified electrician that you find yourself. Both types of installers are hereinafter referred to as Certified Installers

WHO CAN MAKE A CLAIM

Limited Warranty claims can only be made by or on the behalf of the original purchaser who purchased the Panel 2 or other subsequent transferee of the Panel 2 at the Original Address who provides proof of ownership of such Panel 2.

WHAT IS COVERED AND FOR HOW LONG

Subject to the terms and conditions set forth in this Limited Warranty, each Panel 2 shall be free from defects in materials and manufacturing workmanship for a period of ten (10) years commencing on the day that the Panel 2 is installed at the Original Address (the “Warranty Term”). The Warranty Term is not extended if your Panel 2 is repaired or replaced under this Limited Warranty; only the remainder of the original Warranty Term will apply to the repaired or replacement Panel 2.

YOUR SOLE REMEDY

If EcoFlow confirms the existence of a defect that is covered by this Limited Warranty, EcoFlow will, in its sole discretion, either repair your Panel 2 (using new or refurbished parts), replace your Panel 2 with an equivalent product (new or refurbished), or refund you the market price of the Panel 2 at the time of the warranty claim.

MAKING A WARRANTY CLAIM

If you need to file a claim under this Limited Warranty, please contact EcoFlow Customer Service to submit a service request. For a Limited Warranty claim to be processed, it must include: (i) proof of ownership of your Panel 2; (ii) a description of the alleged defect(s); (iii) your Panel 2’s original installation date, part number, and serial number. Prior to returning any products, you must obtain a return authorization number from EcoFlow. Return shipping for the original product is the responsibility of the end user, and all returned products must be securely wrapped and packaged as directed or instructed by EcoFlow to avoid shipping damage.

DISCLAIMER OF WARRANTIES THIS LIMITED WARRANTY IS THE ONLY EXPRESS WARRANTY ECOFLOW PROVIDES FOR THE PANEL 2, AND THE ABOVE REMEDY IS YOUR SOLE REMEDY. ECOFLOW LIMITS THE DURATION AND REMEDIES OF ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS OR SUFFICIENCY FOR A PARTICULAR USE OR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM A COURSE OF DEALING OR USAGE OF TRADE, TO THE DURATION OF THIS EXPRESS WARRANTY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ECOFLOW SPECIFICALLY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, ORAL OR WRITTEN, STATUTORY OR OTHERWISE. ECOFLOW DOES NOT WARRANT THAT THE PANEL 2 WILL OPERATE UNINTERRUPTED, BE ERROR-FREE OR THAT ALL ERRORS CAN BE CORRECTED. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY THE CERTIFIED INSTALLERS OR ANY ECOFLOW PERSONNEL SHALL CREATE A WARRANTY OR IN ANY WAY INCREASE THE SCOPE OF THIS LIMITED WARRANTY.

SOME STATES, PROVINCES, TERRITORIES, OR OTHER ADMINISTRATIVE REGIONS (COLLECTIVELY REFERRED TO AS “A JURISDICTION” OR “JURISDICTIONS”) MAY NOT PERMIT LIMITS ON THE DURATION OF AN IMPLIED WARRANTY. THEREFORE, THE AFOREMENTIONED LIMITATION MIGHT NOT BE APPLICABLE IN YOUR CASE.

GENERAL EXCLUSIONS

This Limited Warranty does not apply to any defect or loss of product functionality resulting from any of the following: 

(i) abuse, misuse, improper handling, negligence, rust, or corrosion; 

(ii) accidents or force majeure events, including without limitation lightning, flood, earthquake, fire or other events beyond the reasonable control of EcoFlow; 

(iii) installation, commissioning, or repair of your Panel 2 or Panel 2 components that is performed by anyone other than Certified Installers; 

(iv) failure to service, maintain, or repair the electrical system connected to or landed in your Panel 2 according to the laws, standards, or requirements of the authority having jurisdiction; 

(v) failure to operate your Panel 2 in accordance with the 《EcoFlow Smart Home Panel 2 Owner Manual》, 《EcoFlow Smart Home Panel 2 Installation Guide》and any other instructions, documentation, or notices provided by EcoFlow, including through the EcoFlow official website or on the Panel 2 itself. 

(vi) installation of your Panel 2 other than in accordance with all applicable local electrical, fire, and building codes and regulations; 

(vii) any attempt to modify or modification of your Panel 2, whether by physical means, programming or otherwise, without the express written consent of EcoFlow; 

(viii) removal and reinstallation of your Panel 2 at a location other than the Original Address without the express written consent of EcoFlow; 

(ix) installation of your Panel 2 on a mobile structure or dwelling such as an RV or mobile home; 

(x) failure of any remote firmware update to the Panel 2 as a result of a failure of your internet connection;

(xi) causes external to your Panel 2 including without limitation objects striking your Panel 2, faulty or damaged electrical wiring or connections, external electrical faults, circuit breakers or junction boxes;

(xii) any damage done to your Panel 2 by any components or parts not compatible with your Panel 2; 

(xiii) failure to contact EcoFlow upon discovery of a defect covered by this Limited Warranty; 

(xiv) use of your Panel 2 for commercial purposes. Without limiting the foregoing, this Limited Warranty does not cover (a) normal wear and tear of your Panel 2; (b) superficial defects, dents or marks that do not impact the performance of your Panel 2; or (c) theft of your Panel 2 or any of its components. If a claim is made under this Limited Warranty and EcoFlow or a Certified Installer determines that the claim is not covered by this Limited Warranty, you will be liable for and shall pay for all field charges for labor or other expenses incurred in connection with such claim.

LIMITATION OF LIABILITY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ECOFLOW SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, INDIRECT, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO THIS LIMITED WARRANTY, INCLUDING, BUT NOT LIMITED TO, LOSS OF VEHICLE VALUE, LOSS OF TIME, LOSS OF INCOME, LOSS OF USE, LOSS OF PERSONAL OR COMMERCIAL PROPERTY, REGARDLESS OF WHETHER CLAIMS FOR SUCH DAMAGES ARE BASED ON CONTRACT, TORT, WARRANTY OR ANY OTHER LEGAL THEORY, EVEN IF ADVISED OR OTHERWISE AWARE OF THE POSSIBILITY OF SUCH DAMAGES. ECOFLOW’S LIABILITY ARISING OUT OF A CLAIM UNDER THIS LIMITED WARRANTY SHALL NOT EXCEED THE AMOUNT YOU PAID FOR YOUR PANEL 2 (EXCLUDING LABOR AND OTHER COSTS OF INSTALLATION).

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

LIMITATION OF USE

YOUR PANEL 2 IS NOT INTENDED FOR USE WITH LIFE-SUPPORT SYSTEMS, OTHER MEDICAL EQUIPMENT, OR ANY OTHER USE WHERE PRODUCT FAILURE OR REMOTE SWITCHING OF ELECTRICAL CIRCUITS COULD LEAD TO INJURY TO PERSONS OR LOSS OF LIFE. ECOFLOW DISCLAIMS ANY AND ALL LIABILITY ARISING OUT OF ANY SUCH USE OF YOUR PANEL 2.

APPLICABLE LAW

This warranty gives you specific legal rights, and you may also have other rights which vary from Jurisdiction to Jurisdiction. The terms of this Limited Warranty will apply to the extent permitted by applicable law.